Privacy and Return Policy

Privacy Policy & Terms of Service

Privacy Policy

Introduction

Welcome to Sushi Fusion Banquet Kitchen Est.’s Privacy Policy. Your privacy is critically important to us. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website sushifusionuae.com. We are committed to protecting your personal data and ensuring its confidentiality, integrity, and availability.

Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Email: sushi.fusion.uae@gmail.com
Address: Sushi Fusion Banquet Kitchen Est., Was| Port Views Residence – 1 Al Mina St – Dubai

Data Collection

We collect various types of information from users through registration forms and cookies on our website. This includes:

Personal Information: Name, Email address.
Technical Information: IP address, browser type, and user agent string for spam detection.

Data Collection

We collect various types of information from users through our website. This includes:

Personal Information

We collect personal information that you voluntarily provide to us when you register on our website, place an order, subscribe to our newsletter, or contact us. This information may include:

Name
Email address

Technical Information

When you visit our website, we automatically collect certain technical information about your device and usage. This information helps us improve our website and provide a better user experience. The types of technical information we collect include:

IP address
Browser type and version
Time zone setting
Browser plug-in types and versions
Operating system and platform
Other technology on the devices you use to access our website

Usage Data

We collect information about how you use our website, such as:

Pages viewed
Links clicked
Time spent on pages
Navigation paths between pages

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information when you interact with our website. Cookies help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. Cookies are also used to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. For more details, please refer to the Cookies section of this privacy policy.

Payment Information

If you make a purchase on our website, we collect payment information such as credit card details. Payment transactions are processed through third-party payment processors (Stripe and PayPal), and we do not store any payment information on our servers.

How We Collect Data

Direct Interactions: You may provide us with your personal information by filling out forms or by corresponding with us by post, phone, email, or otherwise.
Automated Technologies or Interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as analytics providers and advertising networks.

Purpose of Data Collection

We collect and use your data for various purposes, including:

To process and fulfill your orders
To manage your account and provide customer support
To communicate with you, including sending marketing communications
To improve our website, products, and services
To ensure the security of our website and prevent fraud

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Terms & Conditions

Data Usage

We use the data we collect for various purposes, including:

Order processing
Marketing
Improving services

We do not share your data with any third-party services, except for payment processors (Stripe and PayPal) to process transactions.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

User Rights

If you have an account on this site, or have left comments, you have certain rights regarding your personal data. These rights include:

Access: You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
Correction: You can request that we correct any inaccuracies in your personal data.
Deletion: You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Restriction of Processing: You can request that we restrict the processing of your personal data under certain circumstances.
Data Portability: You can request to receive the personal data we hold about you in a structured, commonly used, and machine-readable format, and have the right to transmit those data to another controller.
Objection: You can object to the processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
Withdraw Consent: If you have given your consent to the processing of your data, you have the right to withdraw your consent at any time.

Security Measures

We take the security of your personal data seriously and implement various measures to protect it. These include:

Encryption: We use Secure Socket Layer (SSL) encryption technology to protect your personal data during transmission over the internet.
Access Controls: We restrict access to your personal data to only those employees, contractors, and third parties who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations.
Data Minimization: We only collect and process the personal data that is necessary for the purposes outlined in this privacy policy.
Regular Security Audits: We conduct regular security audits and assessments to ensure that our data processing practices comply with our security policies and procedures.
Secure Storage: We store your personal data on secure servers that are protected by firewalls and other advanced security technologies.
Two-Factor Authentication: We employ two-factor authentication for accessing sensitive information to provide an additional layer of security.
Regular Updates: We regularly update our systems and software to protect against the latest security threats.
Employee Training: We provide regular training to our employees on data protection and privacy to ensure that they understand the importance of protecting your personal data and follow best practices.

Changes to the Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. When we make changes to this privacy policy, we will:

Notify You: We will notify you of any significant changes to this privacy policy by sending an email to the address you provided, and/or by placing a prominent notice on our website.
Effective Date: The revised privacy policy will be effective immediately upon posting on our website unless otherwise noted. The date of the latest revision will be indicated at the top of the privacy policy.
Reviewing Changes: We encourage you to review this privacy policy periodically to stay informed about how we are protecting your personal data.

If you have any questions please contact us at sushi.fusion.uae@gmail.com.

Refund and Return Policy

At Sushi Fusion Banquet Kitchen Est., we strive to provide our customers with the highest quality food and service. We understand that sometimes things don’t go as planned, and we are here to help resolve any issues. Please read our refund and return policy below.

Order Cancellations

Before Preparation: If you need to cancel your order, please contact us immediately. If the order has not yet been prepared, we will cancel your order and issue a full refund.
After Preparation: If your order has already been prepared or is out for delivery, cancellations are not possible, and you will be charged in full.

Incorrect or Incomplete Orders

If you receive an incorrect or incomplete order, please contact us within 30 minutes of delivery. We will take the following steps to rectify the issue:

Incorrect Items: If you receive an incorrect item, we will either:
- Send the correct item, if feasible, as quickly as possible.
- Provide a refund for the incorrect item if it cannot be delivered promptly.
Missing Items: If items are missing from your order, we will either:
- Deliver the missing items as quickly as possible.
- Provide a refund for the missing items if they cannot be delivered promptly.

Quality Issues

We take great care in preparing your order, but if you are unsatisfied with the quality of the food received, please contact us within 30 minutes of delivery. We will review your complaint and, if deemed appropriate, offer the following:

Replacement: We will replace the item with a new one.
Refund: We will issue a refund for the item in question.

Refund Process

Refunds will be processed to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to appear in your account. If you have not received your refund within this time frame, please contact your bank or payment provider.

How to Contact Us

For any issues regarding your order, please contact us at:

Email: sushi.fusion.uae@gmail.com
Phone: [+971 552898253]
Address: Sushi Fusion Banquet Kitchen Est., Was| Port Views Residence – 1 Al Mina St – Dubai

Please provide your order number and details of the issue so we can assist you promptly.

Changes to This Policy

We may update our refund and return policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

Data Deletion Instructions

If you would like to delete your account and all associated data from Sushi Fusion UAE, please email us at business@sushifusionuae.com with the subject line “Account Deletion Request”.
Our team will process your request and confirm the deletion within 7 business days.

Delete my data