• Refund and Returns Policy

Refund and Return Policy

At Sushi Fusion Banquet Kitchen Est., we strive to provide our customers with the highest quality food and service. We understand that sometimes things don’t go as planned, and we are here to help resolve any issues. Please read our refund and return policy below.

Order Cancellations

  • Before Preparation: If you need to cancel your order, please contact us immediately. If the order has not yet been prepared, we will cancel your order and issue a full refund.
  • After Preparation: If your order has already been prepared or is out for delivery, cancellations are not possible, and you will be charged in full.

Incorrect or Incomplete Orders

If you receive an incorrect or incomplete order, please contact us within 30 minutes of delivery. We will take the following steps to rectify the issue:

  • Incorrect Items: If you receive an incorrect item, we will either:

    • Send the correct item, if feasible, as quickly as possible.
    • Provide a refund for the incorrect item if it cannot be delivered promptly.

  • Missing Items: If items are missing from your order, we will either:

    • Deliver the missing items as quickly as possible.
    • Provide a refund for the missing items if they cannot be delivered promptly.

Quality Issues

We take great care in preparing your order, but if you are unsatisfied with the quality of the food received, please contact us within 30 minutes of delivery. We will review your complaint and, if deemed appropriate, offer the following:

  • Replacement: We will replace the item with a new one.
  • Refund: We will issue a refund for the item in question.

Refund Process

Refunds will be processed to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to appear in your account. If you have not received your refund within this time frame, please contact your bank or payment provider.

How to Contact Us

For any issues regarding your order, please contact us at:

Email: sushi.fusion.uae@gmail.com
Phone: [+971 565702005]
Address: Sushi Fusion Banquet Kitchen Est., Was| Port Views Residence – 1 Al Mina St – Dubai

Please provide your order number and details of the issue so we can assist you promptly.

Changes to This Policy

We may update our refund and return policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.